The mobile device must be connected to the Internet to open the app for the first time.Ĭonnect the compatible mobile device to the Internet using a wireless connection or enable cellular data for the app in the cellular data settings on your compatible mobile device.įor information on how to manage cellular data settings on your compatible mobile device, refer to the user guide for that device. This message occurs during the initial setup of the app. Please retry when an Internet connection is available.
Error MessageĪn Internet connection is needed to open the app. Note: If the app is locked or unresponsive, close and restart the app. These messages are generated by the app itself, not the paired pump or other system devices. The following is a table of app error messages. Install any pending operating system updates.Clear cache and data from the Google Play™ store.Clear cache and data from Google™ services.Set the correct date and time on the compatible mobile device.If you are using an Android™ operating system, you may need to try one or more of the following solutions: If you still encounter an issue, restart your compatible mobile device and restart the app. If you are unable to resolve an issue after you follow the steps in the tables below, force the app to close and then restart the app. Always keep in mind that the information on the app may look different from user to user depending on which compatible mobile device is paired.
The MiniMed™ Mobile app is a secondary display system only.
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